What we collect and store

During your visit to the site, we track:

Products you have seen: we use these to, for example, display products you have recently seen
Location, IP address, and browser type: We use these to estimate taxes and shipping costs
Shipping address: we'll ask you to enter it to estimate shipping costs before you place your order, and to send the order to you!
Comments

Who are we ?

Atelier Chicoine is an online boutique of textile and sterling silver jewelry imagined and handmade by Jessica Chicoine.

We are located in Quebec, Canada.
Our website address is: https://atelierchicoine.com

Comments

When you leave a comment on our site, the data entered in the comment form, but also your IP address and your browser's user agent are collected to help us detect unwanted comments.

An anonymized string created from your email address (also called a hash) may be sent to the Gravatar service to verify your use of the service. The privacy policy of the Gravatar service is available here: https://automattic.com/privacy/. After validation of your comment, your comment will be publicly displayed on our site.

Media

If you upload images to the site, we advise you to avoid uploading images that contain EXIF data of GPS coordinates. People visiting your site may download and extract location data from these images.

Contact Forms

If you contact us via the contact form, we store your name and email address so we can communicate with you. We generally store this information for as long as we need it for the purpose for which we collect and use it. We are not legally required to continue to store it.

Therefore, we will retain contact form submissions for 6 months for any customer service related issues, but we will not use them for commercial purposes.

Embedded Content from Other Sites

Articles on this site may include embedded content (e.g., videos, images, articles). Embedded content from other sites behaves in the same way as if the visitor were on that other site.

These websites may collect data about you, use cookies, embed third-party tracking tools, and track your interactions with such embedded content if you have an account with their website.

Use and Disclosure of Your Personal Information

If you request a password reset, your IP address will be included in the reset email.

In addition, visitor comments may be checked using an automated spam detection service.

How long we store your data

For accounts that register on our site, we also store the personal data listed in their profile. All accounts can view, edit, or delete their personal information at any time (with the exception of their user ID). Site managers can also view and edit this information.

The rights you have over your data

If you have an account or if you have left comments on the site, you can request to receive a file containing all the personal data we have about you, including the data you have provided us. You may also request the deletion of your personal data. This does not include data stored for administrative, legal or security purposes.

Cookies

We use cookies to track the contents of the shopping cart as you browse our site.

When you purchase from our website, we will ask you to provide information including your name, billing address, shipping address, email address, phone number, payment/credit card information, and possibly account information such as login and password. This information will be used to:

• Sending information about your account and order
• Responding to requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

If you create an account, we store your name, address, email, and phone number, which will be used to pre-populate order validation for future orders.

We generally store your information for as long as we need it for the purpose for which we collect and use it, and we are not legally required to continue to do so. For example, we store order information for 6 years for tax and accounting purposes. This includes your name, email, and billing and shipping addresses.

We also store comments or notices, if you choose to send them.

If you leave a comment on our site, you will be asked to save your name, email address and site in cookies. This is only for your convenience so that you do not have to enter this information if you leave another comment later. These cookies expire after one year.

If you go to the login page, a temporary cookie will be created to determine if your browser accepts cookies. It does not contain any personal information and will be deleted automatically when you close your browser.

When you log in, we will set a number of cookies to store your login information and screen preferences. A login cookie lasts for two days and a screen preference cookie lasts for one year. If you check "Remember Me", your login cookie will be retained for two weeks. If you log out of your account, the login cookie will be deleted.

By editing or publishing a post, an additional cookie will be stored in your browser. This cookie does not include any personal data. It simply indicates the ID of the publication you just edited. It expires after one day.

Who on our team has access to the data

Members of our team have access to the information you provide. For example, store administrators and managers have access to:

• Order information such as what was purchased, when and where it should be sent.
• Customer information such as your name, email address and billing and shipping information.
• Our team has access to this information to process orders, process refunds and assist you.

What we share with others

We share information with certain vendors who help us deliver your orders and provide you with great service. For example:

• Canada Post ( Privacy Policy )
• PayPal (see below)

Payments

We accept payments through PayPal. When processing payments, certain data will be transmitted to PayPal, including information required to complete the payment, such as the total amount or billing information.

Please read PayPal's privacy policy for more details.